EMS Operations Manager

WLRC Inc•Gaithersburg, MD

About The Position

Under the direction of the Chief Executive Officer, Operations Manager responsible for the day-to-day operations of assigned sites and staff to include the Operations Supervisor and all field employees to include Nursers, Paramedics, EMTs, EVOs, Mobility Drivers, and VSTs. The Operations Manager ensure that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. The Operations Manager, will either directly or indirectly, be responsible for all crew appearance, crew readiness, crew discipline, crew driving behavior, and crew scheduling, crew moral, and office cleanliness and readiness. The role of Operations Manager requires the incumbent to be strong in interpersonal communications, ability to be a mentor, and supervisor to the employees.

Requirements

1-2 years of leadership experience
Graduation From High School or equivalent
At least 19 years old at time of hire for insurance purposes
Successful completion of NREMT certification
Current NREMT and State EMT (or ability to obtain within 10 days of hire)
Valid driver’s license
Ability to drive company vehicles with a clean driving record.
Successful completion of a state sponsored EVOC course or ability to obtain in 90 days.
Current AHA BLS CPR or ability to obtain within 10 days of hire.
Ability to provide quality patient care within scope of practice.
Knowledge of all state protocols for an EMT
Availability for recall in times of crisis
Ability to pass a lift test of 150 – 200 pounds.
Ability to pass a pre-employment drug test.
Ability to pass a pre-employment background check.
Ability to speak and write English.

Nice To Haves

Excellent leadership and mentoring capabilities
Problem solving
Ability to remain calm under pressure

Responsibilities

Provide leadership and guidance to team members through communicating company initiatives, addressing, and resolving concerns, and providing all tools and resources needed to complete assignments in an efficient manner.
Motivate, mentor and coach your team to ensure customer service, safety, and compliance standards are met. Effectively address issues or concerns promptly and use critical thinking skills to remove barriers or obstacles to achieving company goals.
Maintain assigned office’s payroll budget to ensure six weeks of scheduling is posted at all times. Review and resolve timecard discrepancies daily and submit payroll weekly.
Address gaps in scheduling immediately and work with the entire management team to use any and all available resource to resolve schedule gaps company wide. Managers and supervisors should be prepared to fill open shifts or gaps in coverage if needed.
Maintain a clean, safe, and functional office environment that ensures accountability and organization of equipment and supplies. Ensure that buildings, office spaces, narcotics/drugs, equipment, and vehicles are secure, and procedures are followed to maintain their security.
Ensure vehicles are compliant with MIEMSS, DC DOH, and state motor vehicle requirements and laws. Routinely inspect vehicles for proper supplies, mechanical issues, registration, licensing, fuel, and insurance cards, road safety systems and cleanliness. Prepare vehicles for inspection.
Ensure vehicles and equipment assigned to your office are functional, assigned, used and stored appropriately. Communicate any problems or out of service items appropriately and coordinate the repair/replacement promptly.
Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or other liability concerns to reduce and eliminate hazardous work conditions and reduce total company liabilities.
Providing additional operational EMS coverage as needed in times of high demand or low coverage.
Participation in daily and bi-weekly manger meetings, often in person attendance is required.
Review Missing PCR list and facilitate tracking down of all missing PCR’s to ensure they are completed and sent to the server within 48 hours of being received on the list
Serve as the Point of Contact for Dispatch for Any and all Crew Concerns
Participate in Manager on Duty schedule to ensure team members have access to a manager outside of normal business hours.
Participate in annual MIEMSS inspection preparation and any other special events as required.
Serve as a liaison to facilities.
Other duties as assigned.