BESS Service Warranty Manager
About The Position
The BESS Warranty Program Manager is a leader responsible for the operational health and contractual compliance of utility-scale battery energy storage systems (BESS) following their commissioning and closeout of the EPC phase. Acting as the technical and administrative bridge between asset owners and LGES Vertech, this role coordinates across internal LG teams and external partners (OEMs, vendors, subcontractors) to administer warranties, drive corrective actions, and ensure service delivery across an assigned fleet. They are the primary point of contact for warranty matters, owning claim lifecycles, leading root‑cause analysis, and steering prevention programs that sustain peak performance, safety, and compliance under warranty frameworks.
Requirements
- Leadership: Customer‑centric communication and stakeholder management, excellent presentation skills.
- Technical Skills: Proficiency in reading electrical schematics, using CMMS (Computerized Maintenance Management Systems) like SAP, SoftWrench, Experience with troubleshooting hardware and software compatibility issues and managing SCADA/EMS interfaces.
- Travel: Readiness to travel up to 30% including domestic and international travel as required.
- Highly proficient with Office tools (Excel, PowerPoint, Word).
- Structured problem-solving experience or Lean background.
- Safety & Compliance: Strong H&S mindset; knowledge of NFPA 70E electrical safety; OSHA 30 preferred.
- Experience: 5-8+ years in technical service management/customer support/operations, with 3+ years directly in utility‑scale BESS or closely related grid‑scale systems preferred
- Education: Bachelor’s degree in Electrical or Mechanical Engineering, or equivalent technical experience in power systems
Nice To Haves
- Certifications: PMP (Project Management Professional), OSHA 30, NFPA 72E, PE (Professional Engineer) or HV electrical certifications are preferred.
Responsibilities
- Customer & Stakeholder Interface: Serve as the primary customer interface for warranty issues, escalations, and technical support; communicate status, decisions, and remediation plans with transparency.
- Warranty Governance & Contract Management: Manage the end-to-end lifecycle of warranty claims, including intake, technical validation, documentation, RMA process and final closeout.
- Contract Management: Interpret and drive complex OEM warranty provisions to determine and implement coverage eligibility and negotiate change orders or settlements.
- Corrective Maintenance Coordination: Plan and coordinate corrective maintenance activities with customers, internal teams, and third‑party contractors; ensure timely parts, labor, and mobilization.
- Spare Parts Strategy: Manage spare parts, tools, equipment, and service infrastructure, oversee the warranty spare parts strategy for BESS components.
- Technical Feedback Loop: Record product issues and provide data-driven feedback to Engineering and Quality teams to prevent recurring faults in similar fleet-wide products.
- Root Cause Analysis: Determine if operational issues stem from manufacturing defects (covered by OEM) or site-specific environmental factors
- Data Reporting: Use various digital tools to track work orders and key performance metrics, such as failure trends, repair costs, and resolution timelines.
- Financial Oversight: Manage warranty budgets, review and approve repair quotes and invoices; support forecasting of warranty reserves and accruals for new projects.
- Drive Continuous Improvement by gathering field feedback, recommending design-for-serviceability enhancements, and implementing lessons learned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
