Benefits Verification Specialist

THE ARC OF THE OZARKS • Springfield, MO

1d • Onsite

About The Position

Join a mission-driven behavioral health team dedicated to empowering people with disabilities to live their best lives. As a Benefits Verification Specialist, you’ll play a key role in ensuring clients can access services by accurately verifying insurance coverage and supporting authorization and billing processes.

Requirements

• High school diploma or equivalent required; education in healthcare administration or a related field preferred.
• 1–2 years of experience in a medical or clinical setting preferred.
• Knowledge of insurance verification, medical terminology, and billing processes.
• Strong communication skills and comfort with frequent phone interactions.
• Proficiency with electronic medical records, Excel, Outlook, and learning new systems.
• Ability to work independently in a shared office environment.

Responsibilities

• Verify client insurance benefits and document coverage details in the electronic medical record.
• Communicate with insurance companies to obtain benefit information and prior authorizations for counseling and diagnostic services.
• Follow up on pending authorizations and help resolve denials or coverage issues.
• Explain insurance coverage and authorization status to clients in a clear, compassionate way.
• Support billing and administrative teams to ensure accurate and timely claims processing.
• Maintain confidentiality and comply with HIPAA and healthcare regulations.

Benefits

• Competitive hourly pay, benefits, and professional development support.
• Retirement plan with 4% match after 1 year.
• Opportunities for annual pay increases and internal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees