Benefits Technical Writer, Benefits Experience Technology

Amazon•Seattle, WA

About The Position

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Benefits Technical Writer to join us in building unparalleled solutions that support the benefits enrollment process. BXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. The Benefits EnEx (Enrollment Experience) team manages all the technology related to enrolling and managing your benefit selections. In this role, you play a pivotal part in shaping the user enrollment experience through the written content that guides employees as they discover and enroll in their benefits. Working alongside product, UX, and software developers, you will craft intuitive, user-focused content that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. As a partner with Product and UX, you bring along design thinking to craft content for customer enablement. Whether writing long or short form content, our customers’ time and attention span is limited; therefore you understand the importance of every single word. You will also own content utilized within enrollment communication channels such as email, marketing materials for Open Enrollment (OE) or internally published articles related to OE. You will own the development and maintenance of comprehensive style guides, ensuring a seamless and consistent experience end-to-end. Additionally, you will conduct user research and A/B testing to continuously refine the written content and optimize the overall user experience. The ideal candidate has a passion for words, an unwavering attention to detail, and a deep commitment to enhancing the user journey. You understand how content unfolds as a customer moves through an experience and connects to their needs at every step. You tirelessly work to understand how customers think and speak to identify language that is both useful and natural. You excel at distilling complex information into clear, concise copy. As a strategic thinker, you're able to balance the needs of the business with the needs of the end-user, always advocating for solutions that put the customer first.

Requirements

5+ years of technical writing in a relevant field experience
Experience with content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft Excel
Experience communicating technical concepts and processes using clear, simple language and visuals
Experience delivering content publication plans or managing multiple projects
Experience in content creation or copy editing, including online publishing
Bachelor's degree or equivalent in Journalism, Communications, English, Technical Writing, or a related field

Nice To Haves

Experience in creating UX for brand new products
Experience with UI design for complex workflows and for end users
Knowledge of user experience principles and techniques
Experience with U.S. benefits programs and benefits administration management, U.S. benefits compliance and regulations including but not limited to ERISA, HIPAA, COBRA, and ACA

Responsibilities

Write and edit compelling UX copy for new benefits features, including product descriptions, regulatory notifications, navigation, and tooltips
Anticipate user needs to craft concise, actionable copy for complex concepts and desired actions
Ensure all product content aligns with brand, legal, and accessibility requirements
Collaborate closely with product and UX teams to align content across the user experience
Conduct user research and content testing to inform and improve your writing
Develop and maintain comprehensive copywriting guidelines and style guides
Leverage data and user feedback to guide impactful content recommendations
Influence product strategy through thoughtful discussions with key stakeholders
Continuously optimize content based on user feedback and performance metrics
Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees