Benefits Support Staff (Public Benefits Specialist, Entry) | Spanish/English bilingual required
About The Position
Nos enorgullece ser un empleador que ofrece igualdad de oportunidades. Estamos trabajando de manera activa para crear una agencia equitativa junto a Equity North Star como guía y continuar nuestra visión de ser una agencia sin racismo, discriminación ni sesgo. Creemos que los equipos en los que todos pueden mostrarse de manera auténtica son fundamentales para crear una fuerza laboral próspera que pueda brindarle un mejor servicio a la comunidad. Invitamos a los miembros de grupos raciales o étnicos históricamente subrepresentados, mujeres, personas con discapacidades, veteranos, miembros de la comunidad LGBTQIA2S+ y otras personas a presentar una solicitud. Bilingual requirement English and Spanish: This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Hood River team is seeking a talented individual who is dedicated to providing quality customer service through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! Summary of Duties Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.
Requirements
- Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Bilingual requirement English and Spanish: This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position.
- The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position.
Nice To Haves
- Experience handling confidential information with unwavering professionalism, holding self and others to high standards of honesty and integrity.
- Intermediate computer proficiency with online research tools, digital communication and appointment scheduling.
- Experience adapting communication style to explain complex processes and/or outcomes to people with diverse communication and learning styles.
- Experience providing services or resources with respect and compassion to community members who have historically been marginalized, underserved, in crisis, or disadvantaged.
- Experience accurately applying complex rules and policies to various types of cases or circumstances.
Responsibilities
- Provide in‑person assistance to Oregonians, helping resolve questions and guiding them through the Oregon Eligibility application process for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
- Be the first face of contact in the office for Oregonians and provide a welcoming environment for individuals and families to interact with the department.
- Support the infrastructure of the office by supporting the day-to-day operation.
- Assisting Oregonians through a trauma informed lens in person, over the phone and via email.
- May include financial desk responsibilities.
- Providing support for the business functions within the office.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
