About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. We are seeking a dedicated Benefits Support Staff (Public Benefits Specialist, Entry) | Bilingual English/Russian or English/Ukrainian required! to join our Oregon Eligibility Partnership (OEP) team in Clackamas, Oregon. Bilingual English/Russian or English/Ukrainian Required: You need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual, you will receive 5% bilingual differential pay of the employee’s base pay upon passing test(s) evaluating your proficiency. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!
Requirements
- Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR An equivalent combination of education, training, and experience relative to the class concept.
- Bilingual English/Russian or English/Ukrainian Required
Nice To Haves
- Experience interviewing, obtaining, and evaluating information for customers to gain services.
- Experience navigating computer databases, data entry with attention to detail.
- Experience working in a fast-paced environment with a high level of integrity
- Experience working with individuals of a diverse population and communicating effectively.
- Experience interpreting and applying/explaining rules and/or regulations.
Responsibilities
- Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
- Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.
- Input of incoming tasks into database and create working batches.
- Process administrative tasks in One System related to eligibility.
- Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.
- Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.
- Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
