Benefits Specialist

Beghou Consulting•New York, NY

5d•$55,000 - $75,000

About The Position

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices. Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes. At Beghou Consulting, we are committed to delivering a benefits experience that is clear, responsive, and easy to navigate. We are looking for a Benefits Specialist to support the day-to-day administration of our US benefits programs, with a primary focus on employee support and issue resolution. Reporting to the Global HR Operations Specialist, this role is responsible for ensuring employees receive timely, accurate answers to benefits-related questions and that issues are resolved efficiently across systems and vendors. This role does not design benefits programs or select vendors; rather, it ensures our existing programs are executed well and experienced seamlessly by employees. As Beghou continues to scale, there will be many opportunities for role and scope expansion

Requirements

2â5 years of experience in US benefits administration or support
Strong working knowledge of US benefits programs and common regulations
Experience handling high-volume employee inquiries or HR support cases
Experience with HRIS systems (ADP preferred)
Strong problem-solving skills with the ability to navigate multiple systems and vendors
Clear, concise communication skills and a strong service orientation
High attention to detail and ability to manage multiple requests simultaneously
Ability to work overlapping US business hours

Responsibilities

Serve as the primary point of contact for US employee benefits questions (medical, dental, vision, HSA/FSA, leave, disability, etc.)
Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through
Investigate and resolve issues across systems, vendors, and payroll (e.g., enrollment discrepancies, access issues, deduction errors)
Own cases end-to-end, ensuring employees are not left navigating internal complexity
Goes beyond answering questions to identify root causes and prevent repeat issues
Process enrollments, life events, eligibility updates, and terminations accurately and on time
Maintain accurate data in HRIS (ADP) and ensure alignment with carrier systems
Partner with payroll to ensure correct deductions and contributions
Work directly with US-based vendors (carriers, ADP, Fidelity, brokers) to resolve employee issues
Escalate complex or systemic issues to the Global HR Operations Specialist as needed
Track recurring issues and flag patterns that may require process or vendor improvements
Support execution of US open enrollment (employee communications, system support, troubleshooting)
Provide real-time assistance to employees during enrollment periods
Follow established processes to ensure compliance with US regulations (ACA, COBRA, ERISA, HIPAA)
Maintain accurate documentation and case tracking
Proactively partner with our internal AI team to identify and implement AI-driven improvements that streamline operations and elevate the employee experience