Benefits Specialist (Nashville, TN)

Philips • Nashville, TN

1d • $29 - $45 • Onsite

About The Position

As a Benefits Specialist, you will support the delivery and administration of employee benefits and leave programs across North America. In this role, you will help ensure our benefits operations run smoothly—from system administration and open enrollment support to vendor coordination and compliance activities. You will play a key role in supporting employees, managing benefits processes, and helping improve the overall benefits experience. Your role: Act as liaison between service center and rewards services, while managing escalated employee cases through ServiceNow, Health Advocate, Alight, and other vendors, ensuring timely resolution. Additionally, you will administer the Businessolver benefits platform, including enrollment oversight, eligibility management, carrier billing, dependent verification, and content updates. Support the annual Open Enrollment process, including system testing, communications, and complex employee inquiries. You will facilitate benefits program administration such as life events, benefit appeals, retiree claims, scholarship programs, and employee perks. Also, coordinate with internal partners and external vendors to support benefits operations and onsite employee events. Maintain benefits communication & content through the People Portal, support/coordinate email campaigns, and home mailers, contribute to benefits projects, and conduct benefit training and orientations. You will support regulatory and compliance activities including annual notices, PCORI fees, and Form 5500 coordination, in addition to coordinating periodic audits and conduct plan reconciliations to monitor service provider performance and ensure operational excellence.

Requirements

• 2+ years of experience with Bachelor's (preferred), OR minimum 4 years of experience with Vocational Education in Human Resources, Organizational Transformation, Process Optimization, Payroll Management, Accounting, HR Technology and Digitization, Recruiting or equivalent.
• Skills include benefits administration, HR operations, or HR systems, with experience working with HRIS or benefits platforms and managing vendor relationships is preferred.
• Bachelor's Degree/ Vocational Education in Human Resources, Communications, Business Administration, Organization Development or equivalent.
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Demonstrate strong attention to detail, proactive problem solving, and persuasive with the ability to manage multiple priorities and support escalated employee issues with professionalism.

Responsibilities

• Act as liaison between service center and rewards services, while managing escalated employee cases through ServiceNow, Health Advocate, Alight, and other vendors, ensuring timely resolution.
• Administer the Businessolver benefits platform, including enrollment oversight, eligibility management, carrier billing, dependent verification, and content updates.
• Support the annual Open Enrollment process, including system testing, communications, and complex employee inquiries.
• Facilitate benefits program administration such as life events, benefit appeals, retiree claims, scholarship programs, and employee perks.
• Coordinate with internal partners and external vendors to support benefits operations and onsite employee events.
• Maintain benefits communication & content through the People Portal, support/coordinate email campaigns, and home mailers, contribute to benefits projects, and conduct benefit training and orientations.
• Support regulatory and compliance activities including annual notices, PCORI fees, and Form 5500 coordination, in addition to coordinating periodic audits and conduct plan reconciliations to monitor service provider performance and ensure operational excellence.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
• Details about our benefits can be found here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees