Benefits Specialist Case Manager

The Fedcap Group - Single Stop

8d•$55,000 - $60,000•Hybrid

About The Position

As a Benefits Case Manager, you will be critical in assisting and coordinating the care and services provided to needy individuals. You will work across various fields, such as healthcare, social work, mental health and rehabilitation, to ensure that clients or patients receive the necessary support and resources to meet their specific needs and goals. Your Responsibilities Will Include: Client Services & Case Management Provide guidance on eligibility and application processes for public benefits including healthcare, food assistance, social assistance, tax assistance and veterans’ benefits Assist clients with completing benefits applications, including gathering required documentation Connect clients to appropriate benefits, services and community-based resources based on identified needs Conduct follow-ups to support next steps and progress toward benefit enrollment. Deliver culturally responsive, respectful and client-centered support to individuals from diverse backgrounds Benefits Help Desk Support Respond to inbound help desk inquiries from individuals who have completed a Single Stop benefits screening Explain screening results, potential eligibility, and recommended next steps in clear, accessible language Answer questions related to documentation, application requirements, timelines, and referrals Identify recurring questions or barriers and share insights with internal teams to improve client guidance Data Management & Compliance Document client interactions, benefit guidance and outcomes accurately in the Single Stop Technology Suite Maintain confidentiality and comply with all applicable privacy and data protection requirements Support reporting needs related to client outcomes and benefit access as requested

Requirements

Bachelor's degree or equivalent work experience
2-3 years of work experience with benefits case management
Extensive experience with government benefits and enrollment processes
Strong understanding of privacy and confidentiality laws and practices with an emphasis on these as they interface with technology
Demonstrated ability to work collaboratively with a diverse set of key stakeholders
Strong interpersonal and collaboration skills; proven ability to be flexible in a team-oriented approach with diverse groups of people
Proven ability to handle multiple tasks efficiently and effectively at the same time
The ability to operate independently and in close coordination with teams and strategic partners
Keen attention to detail and emphasis on accuracy and quality of work

Nice To Haves

Familiarity with benefits technology (a plus)
Team spirit and a sense of humor appreciated

Responsibilities

Provide guidance on eligibility and application processes for public benefits including healthcare, food assistance, social assistance, tax assistance and veterans’ benefits
Assist clients with completing benefits applications, including gathering required documentation
Connect clients to appropriate benefits, services and community-based resources based on identified needs
Conduct follow-ups to support next steps and progress toward benefit enrollment.
Deliver culturally responsive, respectful and client-centered support to individuals from diverse backgrounds
Respond to inbound help desk inquiries from individuals who have completed a Single Stop benefits screening
Explain screening results, potential eligibility, and recommended next steps in clear, accessible language
Answer questions related to documentation, application requirements, timelines, and referrals
Identify recurring questions or barriers and share insights with internal teams to improve client guidance
Document client interactions, benefit guidance and outcomes accurately in the Single Stop Technology Suite
Maintain confidentiality and comply with all applicable privacy and data protection requirements
Support reporting needs related to client outcomes and benefit access as requested