Benefits Program Manager

Faire•San Francisco, CA

10d•$110,500 - $152,000•Hybrid

About The Position

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. We’re looking for a Benefits Program Manager to oversee and continuously improve our benefits programs. This role is responsible for both strong day-to-day administration and thoughtful program optimization. You will manage core benefits operations, serve as a key partner to our vendors, and use data and market insights to ensure our programs are competitive, compliant, and aligned with company goals. The right person is operationally rigorous, comfortable getting into the details, and motivated to find smarter, more efficient ways to deliver a high-quality employee experience.

Requirements

5+ years of experience in benefits administration or total rewards, ideally in a high-growth or tech environment
Strong working knowledge of global benefit programs, employment laws, and compliance
Demonstrated experience managing vendor relationships and driving accountability and performance
Proven ability to collaborate with HR, Payroll, Finance, and senior leaders to drive sound benefits decisions and ensure seamless execution
Analytical mindset with the ability to translate data and benchmarks into clear recommendations
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Clear and practical communicator, able to explain complex benefits concepts to employees and cross-functional partners
High ownership mentality with a bias toward improving processes rather than simply maintaining them
Cultural awareness and adaptability for working across regions

Responsibilities

Own day-to-day administration of global benefits programs, ensuring accuracy, compliance, and a strong employee experience
Act as the primary point of contact for benefits vendors, managing relationships, performance, renewals, and ongoing optimization
Lead open enrolment planning and execution, including systems testing, vendor coordination, communications, and issue resolution
Partner with Payroll, Finance, Legal, People teams, and business leaders to ensure smooth operations and support aligned policy decisions
Track and analyze program utilization, cost trends, employee feedback, and industry benchmarks to assess effectiveness and identify optimization opportunities
Develop recommendations for program enhancements and support implementation in partnership with Total Rewards leadership
Identify and drive process improvements, automation opportunities, and policy enhancements to increase operational efficiency and scalability
Ensure compliance with applicable federal, state, and local regulations (e.g., ERISA, ACA, COBRA, FMLA)
Support benefits communications by translating complex information into clear, employee-friendly materials
Contribute to broader Total Rewards initiatives and cross-functional People Team projects as needed