Benefits Operations Specialist

Wrapbook

26d•Remote

About The Position

We are looking for a Benefits Operations Specialist to play an essential role in supporting our health benefits offering for production companies using Wrapbook. In this role you will be responsible for all of the operational aspects associated with our medical benefits offering including: onboarding, off boarding, reporting, customer support and third party referrals. The ideal candidate will be able to adjust and update processes based on the evolution of the program. You are comfortable working in an ever evolving client-service environment and are comfortable communicating cross-functionally and directly to clients and third parties.

Requirements

3+ years experience in high-volume operational roles (fulfillment specialist, small group account manager, operations specialist, benefits advisor, etc.), preferably in the tech, health insurance, or disability insurance
Growth mindset – thrives in an ambiguous, fast-paced environment
Obsessively organized and detail-oriented
Approach problems with a passion for improving the customer experience and reducing operational inefficiencies
Experience within the entertainment payroll industry is preferred but not required.
Strong attention to detail; work accurately and at a reasonable rate of speed;
Experience with data entry in third party and proprietary software

Nice To Haves

Entertainment Payroll Experience

Responsibilities

Support operational aspects necessary for a health benefits offering including onboarding, offboarding, reporting, contribution adjustments and more.
Responsible for ensuring data provided by our customers is entered correctly and on time in our system to ensure we withhold and report accurately
Offboard employees in our systems as we receive updates from our customers about medical benefits changes for their employees
Provide reports to customers and third party benefits providers
Monitor and respond appropriately to customer inquiries via phone or email. Partner with enablement to enable internal teams to eventually field rudimentary questions.
Support onboarding of clients that choose our health benefits program. Mentor Customer Success to eventually be able to lead customer onboarding themselves.
Exceed service level objectives on accurate and timely reporting, case resolution and the percentage of medical benefit adjustments.
Proactively share new ways to enhance the product, process or systems
Review various audit reports ensuring we are: Calculating withholdings accurately including dollar amounts, caps and consolidation across projects. Capturing benefit eligibility correctly