Benefits Manager, Employee Financial Health, Benefits eXperience and Technology (BXT)

Amazon.com, Inc.•Seattle, WA

32d

About The Position

The Amazon Global Benefits team is seeking a Benefits Manager to join our Financial Benefits team in Seattle, WA. This hand-on individual contributor role will provide strategic and operational program management for financial benefits that support the financial health of employees worldwide. The Benefits Manager will evaluate key measures to continually optimize program operations, be accountable for program and vendor performance, and raise the bar on the end-to-end employee experience. They will also dive deep into the diverse needs of our global workforce, invent novel solutions to solve customer pain points, influence strategic leaders with data, and own implementation of their solutions. The role works closely with financial benefits leaders, Benefits Technology, vendor partners, and other internal stakeholders to execute on the vision for financial health at Amazon. We are a passionate group of benefits professionals committed to creating exceptional employee experiences. Our approach goes beyond traditional benefits management - we believe in pushing boundaries, embracing innovation, and developing solutions that truly make a difference in the financial health and well-being of our global workforce.

Requirements

Bachelor's degree in a relevant field, such as Human Resources, Finance, Business, or a related field
3+ years benefits administration
3+ years vendor management experience
Experience using data and metrics to drive program improvements
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Demonstrated passion for delivering an exceptional customer experience.

Nice To Haves

5+ years working in a customer-facing financial role (ex. financial planning, financial education, financial counseling, etc.)
5+ years leading and scaling large, complex benefit programs
Excellent verbal and written communication skills, including the proven ability to effectively manage, influence, negotiate, and communicate with business partners and teams.
Strong business judgment and a practical, common-sense approach to solving complex problems.
Project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
Flexibility, sharp organizational and process-oriented skills, and a self-starting work ethic.

Responsibilities

Oversee and provide operational program management for a portfolio of financial benefits
Manage vendor relationships and influence vendors to raise the bar on both product and service
Collaborate with Amazon Health Benefits, Disability and Leave Services, and other internal teams to review data and partner on solutions to employee needs
Track key program performance metrics to ensure programs are high performing and producing desired outcomes
Partner with Payroll, Benefits Technology, Legal, Procurement, and other internal teams to launch new programs
Explore and implement AI-driven technologies to streamline benefits processes and enhance employee experience