Employee Health and Benefits Team Manager

Marsh McLennan•Miami, FL

1d•Hybrid

About The Position

Team Manager Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 10,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as the Team Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. This is a hybrid (2 days a week) position, based out of any of our South Florida offices, that may require in person client facing meetings. As our Team Manager on the Employee Health & Benefits team, you’ll Hold weekly calls with each team member to go over their book and assist with their strategy for the year. These meetings would also serve as time to help them prioritize and execute successfully on all upcoming deliverables. Leverage master calendar/Smartsheet to help the team stay on track and make sure they are meeting deadlines. Time Management/Organization – help to optimize these within the team. Spend time with each team member to hone in on areas of opportunity and create a training program to help them learn and grow in those areas. Aim to consistently communicate clear goals, expectations, and feedback to team on a frequent basis. Act as a liaison between the team and the subject matter experts to make sure we are maximizing the use of each other’s time and interactions are professional and meaningful. Involved in hiring for new roles when necessary. Assist with job descriptions, interviewing and selecting new candidates. Conduct/Own HR Goal Setting Process and Performance Management Process for your Direct Reports. Balance/Approve PTO Requests for Team Members Act as a liaison for the team to relay new information coming downstream, interpret what it means to them and how it impacts us and our clients. This could be related to compliance updates, carrier updates, new products or changes within our market, new initiatives/goals within MMA. Oversight of Client Compliance Needs and deployment around consistent approach to new laws/regs Provide additional support on Key Accounts Drive/improve consistent service delivery model to make sure it aligns with Team goals and book of business. Identify areas that aren’t working or provide little/no value Bring forward improvement suggestions

Requirements

High School diploma or equivalent
Active and current Florida 2-15 insurance license
At least 10 years of account management experience within an insurance agency
Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
Advanced proficiency in MS Office, including Excel and PowerPoint
Ability to collaborate cross-functionally

Nice To Haves

Bachelor’s degree or higher
Management experience
Self-funded experience
Bilingual (English/Spanish)

Responsibilities

Hold weekly calls with each team member to go over their book and assist with their strategy for the year.
Leverage master calendar/Smartsheet to help the team stay on track and make sure they are meeting deadlines.
Time Management/Organization – help to optimize these within the team.
Spend time with each team member to hone in on areas of opportunity and create a training program to help them learn and grow in those areas.
Aim to consistently communicate clear goals, expectations, and feedback to team on a frequent basis.
Act as a liaison between the team and the subject matter experts to make sure we are maximizing the use of each other’s time and interactions are professional and meaningful.
Involved in hiring for new roles when necessary. Assist with job descriptions, interviewing and selecting new candidates.
Conduct/Own HR Goal Setting Process and Performance Management Process for your Direct Reports.
Balance/Approve PTO Requests for Team Members
Act as a liaison for the team to relay new information coming downstream, interpret what it means to them and how it impacts us and our clients.
Oversight of Client Compliance Needs and deployment around consistent approach to new laws/regs
Provide additional support on Key Accounts
Drive/improve consistent service delivery model to make sure it aligns with Team goals and book of business.
Identify areas that aren’t working or provide little/no value
Bring forward improvement suggestions