Benefits Launch Manager

Miter•New York, NY

4d•Hybrid

About The Position

At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. Hybrid vs. Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company wide, and team specific offsites! About the Team & How We Work: As a Benefits Launch Manager at Miter, you’ll lead end-to-end implementations of our fast-growing Benefits Administration product, now serving 150+ clients with a 60% attach rate. You’ll partner with employers, brokers, and internal teams to ensure clients are onboarded smoothly and accurately from kickoff through first payroll deduction. You’ll be an early member of the Benefits function, helping build the systems, playbooks, and tools that make onboarding scalable as we grow. This is a high-impact, client-facing role that blends process-building, cross-functional collaboration, and ownership. You’ll join a collaborative, high-performing team that prides itself on solving complex problems and delivering excellent client experiences. As one of the first Launch Managers focused on Benefits, you’ll have a unique opportunity to shape a critical part of our product while working alongside teammates who value doing great work and supporting each other.

Requirements

2+ years of experience leading benefits implementations or system rollouts for external clients– ideally in a client-facing role at a brokerage, HR tech company, or carrier
A strong grasp of how to configure and launch benefits plans (medical, dental, vision, life, FSA/HSA, etc.) inside an HRIS or ben-admin system—with comfort navigating enrollment files, eligibility rules, and payroll deductions
Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration
Strong project management and coordination skills across multiple stakeholders
Clear, empathetic communicator with a customer-first mindset

Responsibilities

Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction
Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits
Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy
Collaborate with brokers and client stakeholders to ensure clean and complete plan setup
Lead trainings for employers, brokers, and internal teams on Miter’s BenAdmin
Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance
Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions
Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process
Identify opportunities for product and process improvements based on client needs

Benefits

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific offsites per year.

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