Benefits Counselor (Patient -Medical)

AIDS Healthcare Foundation • Atlanta, GA

7d

About The Position

A Counselor contributes to AHF by being the first person seen by those visiting the Healthcare Center and greeting each patient in a courteous and helpful manner. The Counselor (BC) contributes significantly to AHF's mission by comforting and supporting patients. With the understanding of the Ryan White Program, the BC will work directly with the Healthcare Center team to enroll newly diagnosed patients, patients lost to care, and clients currently in care by completing an eligibility screening assessment. In this way, you will support the client's ability to maintain better/improve their health status so they can work to achieve their healthcare goals, including viral load suppression and appointment adherence. A Counselor enhances the reputation of AHF by performing their duties of scheduling appointments, screening patients for correct billing and financial information, and assisting with the needs of our clients; this position has the opportunity to give standout service that enhances the reputation of AHF. This position also encourages clients to seek medical treatment from an AHF Healthcare Center and recommend our services to others. As a BC, you will make all necessary efforts to ensure clients are appropriately screened for Ryan White Eligibility under all other pertinent third-party benefits programs. Attention to detail when pulling up patient charts and medical records will ensure a smooth flow of patients and allow our physicians to provide treatment efficiently. You will be a passionate advocate for our top initiatives. To be successful as a Counselor it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The Counselor will work as a part of a close-knit team to add consistent value to the Healthcare Center, especially in high-stress environments that demand immediate attention, by being flexible and professional at all times. AHF Commitment We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Responsibilities

• comforting and supporting patients
• enroll newly diagnosed patients, patients lost to care, and clients currently in care by completing an eligibility screening assessment
• scheduling appointments
• screening patients for correct billing and financial information
• assisting with the needs of our clients
• ensure clients are appropriately screened for Ryan White Eligibility under all other pertinent third-party benefits programs
• Attention to detail when pulling up patient charts and medical records

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees