Benefits Coordinator

HR Butler • Dublin, OH

9d • Onsite

About The Position

As a Benefits Coordinator, you'll provide essential administrative support to our Account Managers and serve as a first point of contact for clients on day-to-day benefits-related tasks. Whether it's helping with terminations and enrollments, managing email communications, or preparing materials for client renewals, your work will help ensure our clients receive responsive and knowledgeable support. This onsite, detail-oriented role is perfect for someone who thrives in a structured environment, values accuracy, is curious and wants to grow in the world of benefits, insurance, and client service.

Requirements

• Highly Organized and Curious: You know how to keep tasks, deadlines, and documentation in order and ask questions not just to learn but to help devise better solutions for everyday processes.
• Strong Communicator: You're clear and professional in your written and verbal communication.
• Tech-Forward: You're comfortable using tools like Excel, PowerPoint, and Adobe, and can confidently navigate systems such as HubSpot and insurance carrier portals. You're quick to learn new platforms and don't shy away from technology.
• Problem-Solver: You're resourceful and proactive when issues arise, and you know when to ask for help.
• Team Player: You're dependable, responsive, and enjoy being part of a collaborative environment.
• HIPAA-Aware: You understand the importance of confidentiality and compliance, and you're able to manage sensitive information while following HIPAA guidelines.
• Independent & Accountable: You can work independently, take ownership of your tasks, and know when to loop in your team for support.

Nice To Haves

• Isolved familiarity is preferred but not required.

Responsibilities

• Resolve billing issues between clients and carriers by reviewing statements, reconciling discrepancies, and providing solutions.
• Respond to routine client inquiries and requests, helping triage tasks and ensuring timely follow-up.
• Process enrollments, terminations, and eligibility updates with accuracy and attention to deadlines.
• Support Account Managers by organizing materials for client presentations, including brochures, enrollment forms, and PowerPoint decks.
• Help track and follow up on FormFire submissions, MedComps, HRAs, and bi-weekly termination reports.
• Send communications on behalf of the team, such as RFP emails and renewal reminders.
• Maintain up-to-date client files and assist with data entry and system updates.
• Participate in team meetings and contribute to process improvement discussions.
• Other benefit-related duties as assigned.

Benefits

• Team-Driven Culture: Be part of a Benefits team that supports each other and values the work you do.
• Client Impact: Help businesses and employees access the benefit resources they need.
• Growth Opportunities: Learn the ropes of the employee benefits world with a company that encourages development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed