Benefits Coordinator -Dover, DE

Lockton•Dover, DE

19h•Onsite

About The Position

BCInsourcing, a Lockton Company, is a leading benefit communication firm headquartered in Kansas City. They specialize in delivering customized benefit communication and administrative services to employees across the United States, working closely with clients' HR departments. The company values diversity and a dynamic, team-oriented environment. This specific role is an onsite position at Bayhealth, where the Benefits Coordinator will act as an ambassador, fostering effective business relationships and maintaining rapport with case partners and client employees. The coordinator will serve as a liaison between the client's Human Resources department, employees, BCInsourcing, and benefit carriers. Key responsibilities include developing an in-depth understanding of employer-sponsored benefit plans, providing various benefit services such as administration and support for qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and assistance programs. The role also involves supporting benefits communication channels, investigating and resolving benefit-related concerns, responding to inquiries, and accurately tracking employee services and client support.

Requirements

High School Diploma/GED equivalent and/or related work experience equivalency
Proven experience operating in Microsoft Excel
Previous experience in HR/Benefits
Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
Demonstrate self-driven outcomes with little supervision
Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes

Nice To Haves

Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness

Responsibilities

Represents BCInsourcing as an ambassador to Bayhealth by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers
Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
Responds to employee and carrier inquiries in a timely and accurate manner
Accurately tracks employee services and client support in appropriate systems
Performs all other duties as requested by BCInsourcing

Benefits

Paid training and ongoing professional development
Company-provided equipment
Comprehensive medical, dental, and vision coverage, including a wellness program
Additional voluntary benefit options
100% employer-paid benefits
401(k) retirement plan with company match
Pet insurance
Immediate vacation accrual
Paid holidays, effective upon hire, including: 11 company-observed holidays, 2 floating holidays, 2 personal days, 2 volunteer days
Employee referral bonus program