Benefits Call Center Representative

Conduent Human Resource Services, LLC

1d • Remote

About The Position

As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.
This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements

• Previous customer service and/or call center experience
• Strong keyboarding skills and proficiency navigating multiple systems
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively while managing a high volume of calls
• Ability to follow guidelines and provide accurate information
• Ability to work independently in a remote environment
• High school diploma, GED, or college degree
• Successful completion of background check and drug test
• Must be 18 years of age or older
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Nice To Haves

• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred

Responsibilities

• Answering inbound calls related to employee and retiree annuity benefits
• Assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits
• Managing a steady call volume while actively listening
• Navigating multiple systems
• Providing accurate and timely resolutions
• Handling sensitive customer information
• Meeting performance expectations
• Delivering a professional, positive experience for every caller in a remote environment

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED