Benefits Call Center Representative

Conduent

3h•Remote

About The Position

As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information. This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements

Previous customer service and/or call center experience
Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
Strong keyboarding skills and proficiency navigating multiple systems
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively while managing a high volume of calls
Ability to follow guidelines and provide accurate information
Ability to work independently in a remote environment
High school diploma, GED, or college degree
Successful completion of background check and drug test
Must be 18 years of age or older
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router