Benefits Call Center Rep
About The Position
The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well-being programs. This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events. Representatives are responsible for resolving routine concerns, escalating complex issues when needed, and documenting each interaction accurately and thoroughly. This role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. Strong communication, customer service, and attention to detail are essential for success in this role.
Requirements
- High School / GED
- 1-3 years experience
- Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.
Responsibilities
- Delivers customer service support to internal and external customers by addressing benefits-related questions, leveraging communication materials, and researching issues.
- Escalates complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues.
- Tracks escalated concerns and reporting of incoming and outgoing calls and emails.
- Prioritizes and documents customer interactions, satisfaction, and feedback for reporting purposes.
- Provides Open Enrollment and Qualifying Live Event support.
- Maintains targeted outreach on employee benefit and well-being enrollments, elections, etc.
- Other duties as assigned.
Benefits
- Weekly pay
- Competitive salaries
- Health and dental after your first month
- Student Loan Repayment
- Tuition Reimbursement
- Competitive 401(k) match
- Mental Health Support Program
- Health, vision, dental & life insurance kick in on the first of the month after your start date
- First time homebuyers' program
- HSA/FSA
- And so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Nursing and Residential Care Facilities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
