Benefits Associate REMOTE

AO Globe Life•Vancouver, OR

10d•$90,000 - $120,000•Remote

About The Position

AO Globe Life is seeking dedicated, people-focused individuals to join our remote team as Client Support Specialists . This position is ideal for those who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term professional career working from home. In this role, you will assist individuals and families across the United States in understanding and accessing important benefit programs designed to provide protection and peace of mind. You’ll meet virtually with clients who have already expressed interest in learning more about their options—no cold calling or door-to-door outreach is required. Our organization provides comprehensive training, ongoing mentorship, and a supportive culture that ensures each team member has the tools and confidence to succeed. Whether you’re starting your career or looking for a meaningful change, this opportunity allows you to combine professional growth with purpose-driven work.

Requirements

Strong verbal communication and active listening skills.
The ability to build rapport and establish trust through virtual interactions.
A high degree of organization and attention to detail.
Self-motivation and accountability when managing independent work.
Comfort using technology, including video conferencing platforms such as Zoom, as well as email, digital forms, and client management tools.
A positive, team-oriented attitude and willingness to learn.
Must be authorized to work in the United States.
Must have access to a Windows-based laptop or desktop computer with a webcam.
Must have a reliable internet connection and a quiet, professional workspace.

Nice To Haves

Prior experience in customer service, sales, or client relations is helpful but not required.
You don’t need prior experience in the insurance or benefits industry—what matters most is a strong work ethic, a willingness to learn, and a genuine desire to make a difference.

Responsibilities

Conducting scheduled virtual consultations via Zoom with individuals and families across the U.S.
Listening carefully to client needs and helping them identify benefit programs that best fit their circumstances.
Providing clear explanations of available options in a professional, easy-to-understand manner.
Guiding clients through the enrollment process from start to finish, ensuring they have the support they need at each step.
Maintaining organized and accurate digital records of client interactions, documentation, and follow-ups.
Offering continued support to clients after enrollment to ensure satisfaction and long-term relationships.
Participating in ongoing professional development, including virtual team meetings, mentorship sessions, and product training.
Working collaboratively with colleagues to share best practices, contribute to team goals, and promote a positive and service-oriented environment.