Benefits Associate

LanguageLine Solutions

8d•$17•Remote

About The Position

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Join Us as a Benefits Advocate At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger. As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve. This isn’t just a call center role—it’s a chance to be an advocate, a problem solver, and a trusted resource. At Health Advocate, we don’t just support our members—we support you.

Requirements

Customer-Focused Communicator: You have at least one year of customer service or benefits experience and excel at listening, empathizing, and explaining complex topics clearly.
Organized & Detail-Oriented: You can multi-task, manage inquiries efficiently, and keep track of critical details to ensure nothing falls through the cracks.
Tech-Savvy & Quick to Adapt: You’re comfortable using MS Word, Excel, and internal systems to research and document information.
Eager to Learn: You’re excited about gaining expertise in benefits administration, healthcare plans, and insurance coordination to grow in your career.

Responsibilities

Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.
Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.
Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.
Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.

Benefits

Work from home opportunity
Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
Competitive Pay & Benefits: We offer a starting hourly rate of $17.00, plus robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays.
A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.

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