Benefits Assistant
About The Position
At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a full-time Benefits Assistant to join our collaborative, multi-disciplinary Human Resources team. This is more than just a job — it’s a meaningful opportunity to support employees through critical moments in their employment journey while advancing our mission to help individuals and families realize their fullest potential. Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row! Your Role in Our Mission As a Benefits Assistant, you will provide administrative and customer service support to ESPH employees and the Benefits team, ensuring accurate benefits administration, timely communication, and a positive employee experience. This role plays a key part in supporting new hires, benefit changes, terminations, and annual Open Enrollment activities while maintaining data accuracy and confidentiality. Why Join Us? As part of our mission, we help our team members embrace their potential, build resilience, and thrive. You will benefit from ongoing professional development while working alongside Human Resources leaders who value collaboration and your professional growth. This benefits-eligible, full-time position follows a Monday through Friday schedule, from 8:00 AM to 4:30 PM.
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Management, or related field preferred
- 1–2 years of administrative experience required; Human Resources or customer service experience preferred
- Basic understanding of employee benefits or strong interest in learning benefits administration
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)
- Ability to maintain confidentiality and professionalism at all times
- Valid North Carolina driver’s license, current insurance, and reliable transportation
Nice To Haves
- Experience with HRIS systems preferred; UKG experience a plus
Responsibilities
- Support new and newly eligible employees by explaining benefit offerings and assisting with enrollment in UKG, including Life Events
- Monitor onboarding and benefits elections within the HRIS, sending reminders regarding deadlines and required documentation
- Perform benefit audits to ensure accurate deductions, effective dates, and data integrity between HRIS modules and vendors
- Review vendor invoices for new hires, newly eligible employees, terminations, and benefit changes; prepare check requests for manager approval
- Prepare benefit termination packets and audit benefit shutoff accuracy
- Monitor Benefits email, fax, and voicemail accounts and respond to general employee inquiries; escalate complex issues as appropriate
- Assist with claim and enrollment issue resolution through communication with vendors and brokers
- Maintain accurate, confidential digital benefits files and documentation
- Assist with annual Open Enrollment activities, including employee support, audits, and payroll deduction reviews
- Cross-train to provide administrative support for Leave of Absence processes as needed
- Follow all Easterseals PORT Health policies, safety procedures, and confidentiality requirements
Benefits
- Paid time off and paid holidays
- Full benefits package including Medical, Dental, and Vision benefits
- Life and Disability Insurance (company paid)
- 403(b) Retirement Plan
- Employee Assistance Program and legal services support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
