BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Glendale, AZ

1d•Onsite

About The Position

The Arizona Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to help Arizonans reach their full potential through temporary assistance and care for the vulnerable. The Department of Economic Security, Division of Benefits and Medical Eligibility, is looking for an experienced and highly motivated Benefits and Eligibility Supervisor for its Field Office. This in-person, on-site position involves supervising, planning, and coordinating the operations of one or more benefits and eligibility units responsible for determining and issuing public assistance and/or social service benefits. The supervisor will also be responsible for the effective supervision and administration of the division's eligibility program staff, including staff development and training, succession planning, performance management, and related activities. The role requires collaboration with other managers and staff to evaluate and implement the division's goals, responsibilities, policies, and procedures.

Requirements

Knowledge in public assistance eligibility determination processes and Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs
Knowledge in Family Assistance Administration Systems and software, and online support internet and email use, task management, Google, MS Office software, such as Word, and spreadsheets
Knowledge in communication, conflict resolution, mediation, and collaboration techniques; leadership and team building
Knowledge in system and staff evaluation
Skilled in written and oral communication to convey a wide variety of information.
Skilled in interpreting laws, statutes, rules, regulations, and guidelines for assigned area.
Ability to manage and supervise employees with diverse skills, educational, and cultural background
Ability to assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then Driver’s License Requirements apply.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Three (3) years’ experience, fully trained in DBME Family Assistance Administration.
A high school diploma or equivalent education.

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state and mandates; ensures the timeliness and accuracy of services delivered.
Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity date from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
Evaluates staffing needs, participates on hiring panels and makes recommendations for effective us of personnel resources.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities