BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for Centralized Document Services (CDS). This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Interviewing and assessment techniques.
Customer service practices.
Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider, and/or social services.
Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
Analyze laws, regulations, and policies to ensure all programs and activities are in compliance.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Three (3) years’ experience performing DBME Family Assistance Administration eligibility work.
High school diploma or equivalent education.

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads. Implement regulations or policy changes that affect the day-to-day operations of the unit.
Assists staff with difficult and complex cases, including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives. Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources, and prepare requested reports.
Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities