TEMPORARY Benefits and Claims Administrator

Starkey•Eden Prairie, MN

6d•$20 - $21

About The Position

As the Benefits and Claims Administrator for Start Hearing, this position will require excellent customer service as well as strong attention to detail as this role is the liaison between the provider and the payor to work with both parties to obtain patient information, documents and approval for hearing aids and services. This role will require a focus on obtaining patient verification of benefits, administering the patients claim and following up with the payor and provider, as necessary. Additionally, you will be required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit and communicate the final decision based on the payor or contracts decision on the hearing aid/service request. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Requirements

High school diploma from an accredited institution; General education degree
2-5 years of experience in customer service activities and sales related functions
Solid computer experience with Windows programs; experience with CRM systems a plus.
Phone sales process and direct selling
Excellent customer service skills
Great enthusiasm for helping patients and providers
Must be an energetic “self-starter” with the ability to work both independently and within a team
Demonstrate current knowledge of hearing aid and hearing loss information
Strong verbal, written and interpersonal skills with the ability to multi-task.
Attention to details and time management are a must
Previous experience in customer service/support environment
Must be flexible, proactive and possess perseverance
Should be able to operate well under tight pressure
Able to address multiple projects simultaneously

Nice To Haves

Good product knowledge preferred but not required

Responsibilities

Verification of Benefits
Run timely Verification of Benefits for prospective patients
Use portals and online resources to confirm policy status and eligibility
Communicate in a professional manner internally, with providers and payors
Claims
Respond promptly and thoroughly to provider, payor and patient inquiries via phone, fax, or email
Make a high volume of claim aging follow up calls to payors to resolve for payment
Maintain Monthly Order/Claims Spreadsheet
Understand brand, sales, provider network & patient structure to direct complex inquiries to appropriate staff
Answer incoming calls - as first point of contact for providers, patients, and payors inquiries
Be able to support billing team on all processes
Other duties/responsibilities as assigned

Benefits

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
short-term disability insurance
long-term disability insurance
employee assistance program
hearing aid benefits
PTO
paid holidays annually
floater days annually
volunteer service day annually
paid paternity leave
and tuition reimbursement
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.