Benefits Analyst - Jefferson Enterprise, Center City

Jefferson Health Plans • Philadelphia, PA

6d

About The Position

The Benefits Analyst serves as a subject matter expert for one or more of the organization's benefits programs including leave & disability, health & welfare, paid time off, and retirement programs. The Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across assigned benefit domains. The Benefits Analyst is charged with using analytical problem-solving skills and subject matter expertise within their assigned domains to execute and support assigned benefits programs and to provide exceptional customer service to stakeholders. Job Description Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson Customer Service & Colleague Support Serves as a subject matter expert and point of contact for escalated colleague benefits program inquiries; provides exceptional customer service to colleagues and other stakeholders; resolves benefits-related issues through investigation and coordination with internal and external partners; guides colleagues through benefits enrollment processes, life events, and plan changes; responds to inquiries via phone, email, and in-person meetings in a timely and professional manner; ensures complete resolution of benefits inquiries; participates in colleague and new hire benefits presentations; escalates complex benefits inquiries as necessary. Administrative Operations & Program Management Ensures the timely and accurate processing of benefits transactions within assigned domains in accordance with best practices and applicable legal requirements; maintains accurate benefits records and ensures data integrity across systems; coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of benefits transactions; supports enrollment activities including communications, system updates, and employee meetings; reconciles and processes benefits-related invoices. Program Support & Implementation Supports the implementation of new benefits programs through administrative setup and employee communications; maintains ongoing benefits operations through proactive monitoring and issue resolution; collaborates with cross-functional teams to ensure seamless program delivery and colleague experience. Research & Analysis Analyzes data sources to provide evidence-based recommendations about process improvement within assigned domains; and researches and analyzes benefits-related issues to identify root causes and develops resolution recommendations. Knowledge Management & Development Leverages organizational knowledge and insights to enhance benefits program effectiveness; contributes to knowledge sharing initiatives within the Benefits organization; and documents processes, procedures, and best practices to ensure continuity and consistency. Innovation & Continuous Improvement Identifies opportunities and makes recommendations for process improvements and program enhancements; proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience.

Requirements

• Bachelor’s Degree or equivalent work experience required
• 2+ years in Benefits Administration

Nice To Haves

• Bachelor’s Degree in human resources, business, or related field preferred
• 3+ years in Human Resources Operations preferred

Responsibilities

• Serves as a subject matter expert and point of contact for escalated colleague benefits program inquiries
• Provides exceptional customer service to colleagues and other stakeholders
• Resolves benefits-related issues through investigation and coordination with internal and external partners
• Guides colleagues through benefits enrollment processes, life events, and plan changes
• Responds to inquiries via phone, email, and in-person meetings in a timely and professional manner
• Ensures complete resolution of benefits inquiries
• Participates in colleague and new hire benefits presentations
• Escalates complex benefits inquiries as necessary
• Ensures the timely and accurate processing of benefits transactions within assigned domains in accordance with best practices and applicable legal requirements
• Maintains accurate benefits records and ensures data integrity across systems
• Coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of benefits transactions
• Supports enrollment activities including communications, system updates, and employee meetings
• Reconciles and processes benefits-related invoices
• Supports the implementation of new benefits programs through administrative setup and employee communications
• Maintains ongoing benefits operations through proactive monitoring and issue resolution
• Collaborates with cross-functional teams to ensure seamless program delivery and colleague experience
• Analyzes data sources to provide evidence-based recommendations about process improvement within assigned domains
• Researches and analyzes benefits-related issues to identify root causes and develops resolution recommendations
• Leverages organizational knowledge and insights to enhance benefits program effectiveness
• Contributes to knowledge sharing initiatives within the Benefits organization
• Documents processes, procedures, and best practices to ensure continuity and consistency
• Identifies opportunities and makes recommendations for process improvements and program enhancements
• Proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level