Benefits Analyst – Program Support

SeaWorld•Orlando, FL

About The Position

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team. Reporting to the Manager, Benefits, the Benefits Analyst – Program Support is responsible for supporting and guiding the day-to-day administration, communication, and delivery of United Parks’ voluntary employee benefit programs and other benefits programs and support services as assigned. This individual will provide back-up point of contact for vendors and internal stakeholders, ensuring programs are cost-effective, and aligned with company culture and values.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field required
Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
3+ years of progressive experience in employee benefits administration
Working knowledge of benefits regulations and compliance (ERISA, COBRA, ACA, HIPAA, FMLA, ADA, etc.)
Experience working with HRIS and benefits platforms (e.g., Workday, ADP, or similar systems)
Strong analytical skills with the ability to interpret data and develop insights
Excellent communication and customer service skills
Ability to manage multiple priorities and work both independently and collaboratively

Responsibilities

Primary point of contact for voluntary benefits vendor, Corestream.
Manage and foster vendor relationship with all other supplemental benefit programs offered at United Parks, including but not limited to: Tuition Reimbursement, Retiree Ticket Program, Perks at Work.
Manage SEA Port and Corporate Communication(s) regarding updates to benefit posts and any monthly vendor offerings including but not limited to EAP and 401(k) monthly webinars.
Communication lead responsible for promoting program throughout the year, with specific emphasis on annual open enrollment and off-cycle enrollment for applicable benefits.
Ownership/responsibility for ambassador service aspects of Corestream, Tuition.io, Perks at Work and other assigned vendor relationships.
Maintain metrics/reporting of incoming calls and emails for evaluation of issues, and identification of opportunities for improvement in communication, voluntary offerings, and processes.
Serve as point of contact for Benefits Team for escalated issues, consulting with Manager, Benefits when appropriate.
Responsible for audits and reporting of voluntary benefit offerings, enrollments, deductions.
Help lead benefits communication throughout the year to enhance understanding and utilization of the Corestream platform and available voluntary benefits offered under the platform.
Responsible for coordination and execution of enrollment assistance to ambassadors during Open Enrollment, QLEs, and enrollment of New Hires.
Manage integration file(s) and troubleshoot/resolve any issues – working with third party Workday vendor, IT and payroll to ensure accurate enrollment and payroll processing for ambassadors.
Establish SOPs for processes and protocols associated with Benefits Analyst role, ensuring other team members can assist in the Benefits Analyst’s absence.