Benefits Advisor (Mid-Level) - Leaves and Programs

United Services Automobile Association (USAA) • San Antonio, TX

66d • Hybrid

About The Position

As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations.
• Experience leading and/or running projects/programs.
• Solid understanding of data analysis tools and techniques.
• Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs.
• Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints.
• Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans.
• Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
• Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA.

Nice To Haves

• Experience leading and/or implementing Benefits communication strategies.
• Strong vendor management experience (assessing SLOs, issue management).
• Experience with corporate Military Leave programs.
• Ability to work autonomously as well as with direction.
• Expert verbal and written communication skills.

Responsibilities

• Leave programs subject matter expert.
• Vendor and program relationship manager.
• Onsite services support to include managing onsite child development center relationship.
• Back-up care program management.
• Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts.
• Manage the MyTotalRewards portal.
• Event planning, coordinates all Annual Enrollment Fairs across all campuses.
• Provide expert mentorship in the design, development, and administration of employee benefit plans.
• Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements.
• Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees.
• Help resolve sophisticated issues related to employee benefit programs.
• Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy.
• Assess vendor performance and ensure contracts deliver excellent service to employees.
• Collaborate with partners to improve and refine employee benefit program goals.
• Evaluate how well benefit programs are working and the impact of changes made.
• Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings.
• Research and analyze program changes to maintain compliance with federal regulations.
• Participate in benefit-related projects and initiatives, working on cross-functional teams.
• Coordinate with collaborators to create and implement systems and processes that support benefit projects.
• Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details.
• Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs.
• Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 5,001-10,000 employees