Benefits Advisor Lead - Benefit Program Performance

USAA

3d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Benefits Advisor Lead for Benefit Program Performance, you will be responsible for the assessment of benefit plans, programs, and services to ensures program performance is aligned with the total rewards philosophy and HR strategy. Provide data-based strategic guidance and design solutions covering a wide range of benefit programs including health & welfare, retirement, work-life, total health management, voluntary benefits and time off programs. Leads efforts to monitor enterprise risk regarding benefit programs and services associated with legislative, regulatory, market and expense trends. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX office location. Relocation assistance is available for this position.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in employee/retiree benefits including financial analysis, performance metric development, health and welfare, defined benefit and defined contribution plans, wellness and work life.
• Experience with benefits supplier contract management, regulatory compliance and day-to-day operations.
• Extensive project management experience to include requirements development and implementation, coordinating and leading teams to complete projects on time and within budget, coordinating timelines and ensuring deliverables are met.
• Knowledge of and ability to uphold the organization's and industry's HR standards, procedures and policies regarding human resources management.
• Knowledge of health and group insurance products, market segments and marketplaces; ability to apply this knowledge to meet specific business goals and objectives.
• Demonstrated knowledge of executive benefits programs, processes, issues and considerations; ability to build and implement special benefits programs targeted at an organization's executives.
• Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs.
• Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints.
• Identify potential risks, assess their impact, and develop mitigation plans to proactively address challenges and minimize their effect on program outcomes.
• Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
• Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA.

Nice To Haves

• Actuarial or data analytics skills and experience.
• Experience managing a benefits data warehouse.
• Track record of designing or enhancing benefit program design based on benefit data analysis.
• Experience developing benefit dashboards to track program performance.

Responsibilities

• Using a data/analytics approach, you will assess benefit plans, programs, and services to ensures program performance is aligned with the total rewards philosophy and HR strategy.
• Provide data-based strategic guidance and design solutions covering a wide range of benefit programs including health & welfare, retirement, work-life, total health management, voluntary benefits and time off programs.
• Applies experienced knowledge to provide strategic direction in the design, development, assessment, implementation and administration of benefit plans, programs, and services.
• Directs the analysis of organizational trends, market data, and industry practices to identify root causes and address benefit issues.
• Is responsible for the daily management of programs, regulatory compliance, contract compliance and contracted suppliers.
• Applies advanced principles, theories and concepts to determine efficient solutions.
• Provides insight and mentorship to senior leadership on sophisticated issues.
• Recommends changes to programs and success measures as appropriate.
• Researches and recommends alternative benefits programs and initiatives.
• Leads multifaceted programs with Enterprise wide risks.
• Provides oversight of other sophisticated programs to ensure integration and alignment with the Total Rewards philosophy.
• Develops appropriate objectives for employee benefit programs to ensure program success and compliance with internal goals and external federal requirements.
• Assesses and evaluates efficiencies of benefit programs and suppliers against stated objectives by using metrics and standard methodologies with an Enterprise-wide impact.
• Ensures vendors are aligned with benefit program objectives and provide appropriate service levels to employees.
• Advises senior leadership on the legal and regulatory environment that may impact current and/or future employee benefit offerings.
• Evaluates and recommends changes and improvements to programs to maintain compliance with federal regulations.
• Assesses the work of team members and provides direct feedback and coaching as needed.
• Develops a communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources.
• Serves as a main resource for raised issues of an unusual nature.
• Develops and oversees measures to ensure costs are minimized and efficiencies are realized.
• Analyzes financial impacts and recommends adjustments to programs to minimize financial risk.
• Leads and motivates cross-functional team members in crafting business solutions for benefit plans, programs, and services with an enterprise-wide impact.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees