Benefits Administrator

ebs recruiters LLC•Cleveland, OH

14h

About The Position

The Benefits & Leave Administrator oversees benefits and leave of absence programs, ensuring accurate administration, regulatory compliance, and exceptional employee support. This role serves as the subject matter expert for benefit plans and leave programs while managing systems, vendors, and data integrity in a fast-paced, multi-state environment.

Requirements

3+ years of benefits and/or leave administration experience
Experience supporting large, multi-state employee populations (1,500+ employees) strongly preferred
Strong knowledge of leave of absence programs and benefits administration practices
Advanced proficiency with HRIS systems; ADP experience strongly preferred
Experience working directly with benefit carriers and managing open enrollment
Excellent verbal and written communication skills with strong customer service orientation
Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
Strong problem-solving, critical-thinking, and relationship-building skills
High level of professionalism, discretion, and confidentiality
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
High school diploma or equivalent required

Responsibilities

Administer all benefits and leave programs, including federal, state, and employer-provided leaves
Manage end-to-end leave of absence cases, ensuring proper documentation, compliance, and timely communication
Serve as the primary point of contact for employee benefits and leave-related inquiries
Maintain ongoing communication with employees, managers, and payroll regarding leave status and return-to-work timelines
Partner with benefit vendors to ensure accurate enrollment, eligibility, and data synchronization between HRIS and vendor systems
Oversee COBRA administration, EDI file management, claims support, and compliance reporting
Conduct benefits education sessions, including open enrollment, new hire orientation, and refresher trainings
Support employees with coverage and claims questions, including self-funded medical plans
Build and maintain HRIS workflows and processes to improve automation, efficiency, and accuracy
Lead benefits and leave integrations for acquisitions or organizational changes
Perform regular audits to ensure data integrity and system accuracy
Maintain confidentiality and handle sensitive employee matters with professionalism