Benefits Administration Specialist

Envoy Air•Irving, TX

About The Position

As part of the Compensation & Benefits team, the Benefits Administration Specialist will be responsible for the administration of employee benefits programs while delivering excellent customer service and resolving day-to-day benefit-related issues & escalations. The Specialist will work with a variety of 3rd party vendors and insurance carriers, as well as HRIS & payroll teams, to ensure administration of plans is carried out in accordance with plan provisions and regulatory guidelines. A key focus will be educating employees on available benefits through clear communication, resources, and ongoing support to drive understanding and engagement.

Requirements

Bachelor’s degree in Business Administration, Human Resource Management, or related field with at least 1-3 years of related experience preferred
Strong analytical & math skills for data and trend evaluation.
Advanced Excel & data analysis skills working with large data sets.
High attention to detail and accuracy.
Working knowledge of legislative issues and laws that affect benefit administration & compliance, such as ERISA, COBRA, ACA, FMLA, etc.
Experience with benefits administration platforms and HRIS & payroll systems.
Excellent communication skills, both oral and written, with strong presentation skills.
Excellent customer service, collaboration & relationship management skills.
High degree of discretion and commitment to confidentiality.

Nice To Haves

Experience with a large, geographically dispersed and union-represented environment preferred.

Responsibilities

Oversee the day-to-day administration of various health & welfare benefits including medical, dental, vision, life & disability insurance, and other voluntary benefits.
Perform regular audits of benefit-related payroll deductions to ensure accurate setup, timely processing, and correction of discrepancies. This may include reviewing payroll records, validating deductions, and reconciling benefits data with HRIS and carrier records.
Serve as escalation point for complex benefit issues and act as liaison to third-party carriers and plan administrators in the investigation and resolution of benefit coverage matters and other administrative issues.
Manage and maintain good working relationships with external partners (benefits providers, consultants, brokers, and auditors) and internal partners (HR, HRIS, & Payroll team members).
Review and process invoices to ensure rate & volume accuracy.
Ensure compliance with legal and regulatory requirements, including reporting, annual filings, audits, maintenance of plan documents, etc.
Develop and review communications including informational & promotional web content and other supporting materials for employee communications and compliance.
Organize and conduct employee education sessions and annual enrollment roadshows.
Collaborate with vendors, carriers, HRIS partners, and internal HR teams.