Benefitfocus Sr Client Executive

Voya Financial • Boston, MA

2d • Hybrid

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: The Sr Client Executive (CE) must be strategic, proactive, agile, creative and confident in order to foster executive relationships. They are responsible for revenue growth, renewal motions and retention, and client relationship management for their assigned accounts. The CE cultivates relationships within their accounts to identify opportunities to enhance client engagement and generate demand for solutions that bring additional value to the client. The CE role requires a strong understanding of benefits administration, broker/consultant sales channels, technology (particularly SaaS), and strategic planning. The CE is an executive level partner for his/her client’s team, providing both strategic planning and thought leadership. Strong analytical, financial, and relationship management skills are critical. High energy and the ability to navigate organizational and operational complexity are key, as is the ability to lead via influence - both internally and externally. The individual is responsible for revenue growth and retention, and must be capable of executing the full sales cycle, able to effectively collaborate with support colleagues, and be the trusted advisor to their assigned clients. Position offers a base salary plus variable compensation.

Requirements

• 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
• Bachelor's degree required.
• Experience working with National Accounts in strategic selling and/or customer service.
• Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment
• Ability to convey complex messages across a wide range of audiences, both internally and externally
• Exceptional presentation skills at the VP level
• Ability to use facts and data to tell a story that leads to sales

Nice To Haves

• Excellent knowledge and utilization of Salesforce for accurate pipeline and account management and forecasting accuracy
• Solution oriented mindset; proven ability to leverage resources to address and resolve customer issues
• Proven ability of working under pressure with resilience and tenacity

Responsibilities

• Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs.
• Drives renewals and executes end to end expansion sales within customer base.
• Pursues and develops new opportunities, and expansion opportunities at assigned accounts.
• In partnership with the client, creates an account plan that reflects strategic client business objectives.
• Identifies key success measures for solutions within account and then manages to the plan.
• Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth
• Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction.
• Stays abreast of industry and technology trends. Educates and advocates for clients on the basis of these trends
• Serve as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust.
• Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn.
• Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines.
• Develop collaborative relationships with internal teams and display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals.
• Ensures client satisfaction and continuously monitors ongoing client satisfaction.
• Additional responsibilities, as required.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level