Benefit Service Representative

Lockton•Louisville, KY

7h•$20 - $22•Remote

About The Position

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. Location: This role supports Norton Healthcare and is primarily remote. Occasional onsite attendance may be required for training and meetings. Candidates must reside in the Louisville, KY area.

Requirements

High School Diploma/GED equivalent or equivalent years of applicable experience.
Former customer service experience.

Nice To Haves

Bilingual - English and Spanish fluency, verbal and written, per client requirement
Working knowledge of insurance products, including core and voluntary benefits

Responsibilities

Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge.
Accept inbound service calls from employees regarding benefit plans and enrollments.
Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel.
Enters employee and enrollment information into appropriate systems at time of enrollment.
Accurately completes paper applications as necessary.
Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence.
Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately.
Promptly informs supervisor when escalated issues arise to determine correct course of action.
Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed.
Performs other duties as assigned by supervisor.

Benefits

Paid training and ongoing professional development
Company-provided equipment
Comprehensive medical, dental, and vision coverage, including a wellness program
Additional voluntary benefit options
100%25 employer-paid benefits
401(k) retirement plan with company match
Pet insurance
Immediate vacation accrual
Paid holidays, effective upon hire, including:
– 11 company-observed holidays
– 2 floating holidays
– 2 personal days
– 2 volunteer days
Employee referral bonus program