Benefit Service Representative

Gallagher • Fort Wayne, IN

2d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Provides support services/care for both Pension/Administration/Benefits. • As a BSR you will be part of a team responsible for the delivery of quality member contact service to the client. You will meet with excellent growth and development opportunities. • Representatives take anywhere between 25 –80 calls a day based on time of year. There is some administration work, but 95% of the work is done on the phone. • This particular ‘call center environment’ is one that deals with members that need information about their retirement or health and wellness benefits. Must be able to work 12 PM - 8 PM Eastern How you'll make an impact Respond to inquiries from plan participants using plan specific information in a PC Windows environment: • Assist plan participants with transactions and other aspects of plan participation (i.e., rollovers, withdrawals, loans and final distributions). • Write up telephone call records where appropriate, addressing the content of plan participant. • Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative. • Request plan materials be sent to participants About You Required: Bachelors degree 3 years related CALL CENTER experience required. MUST BE ABLE TO WORK 12 PM - 8 PM EASTERN

Requirements

• Bachelors degree
• 3 years related CALL CENTER experience required.
• MUST BE ABLE TO WORK 12 PM - 8 PM EASTERN

Nice To Haves

• Detail oriented and good organization skill.
• Strong organizational and time management skills.
• Good verbal and written communication skills.
• Self-starter and good problem-solving skills.
• Ability to work in a multi-task environment.
• Takes initiative.
• Ability to work on a team.
• Experience / Associates degree from an accredited college.

Responsibilities

• Assist plan participants with transactions and other aspects of plan participation (i.e., rollovers, withdrawals, loans and final distributions).
• Write up telephone call records where appropriate, addressing the content of plan participant.
• Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative.
• Request plan materials be sent to participants
• Respond to inquiries from plan participants using plan specific information in a PC Windows environment

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees