Benefit Programs Manager

Virginia Department of Social Services • Chesapeake, VA

2d

About The Position

This job announcement is a courtesy job post for the Chesapeake County local
Social Services agency. It is not a position of the Virginia Department of
Social Services or any other Commonwealth of Virginia agency. Local employment
opportunities may also be available through the local agency’s city or county
website/job board(s).

ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent
working in this position. Management may assign additional tasks related to the
type of work of the position as necessary.

Requirements

• Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.
• In addition to satisfying the vocational/education standards, this class requires a minimum of five years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.
• Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.
• Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Responsibilities

• Supervises staff, including selecting or recommending selection, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, disciplining, and terminating or recommending termination.
• Establishes and maintains program goals and objectives, and generates management plans and program corrective action plans.
• Monitors and evaluates performance of programs and personnel to ensure effective service delivery for customers and staff.
• Provides clarification and guidance in difficult and complicated cases involving policy application; makes decisions as required.
• Develops internal operating policy and procedures; oversees implementation of same to ensure Agency’s compliance as defined by state and/or federal guidelines.
• Interacts with clients to provide information, resolve complaints, or assist with resolution of complex cases.
• Maintains record system for assigned area; processes daily paperwork including reports and personnel information.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Coordinates and supervises the review of cases in public assistance programs to check for completeness in application process, evaluate verifications and documentation, analyze decision process in approving or denying application, and check mathematical calculations and computer input.
• Evaluates the intake process, plans and develops policies for improvements, and implements changes.
• Analyzes and recommends changes in policy, procedures, work load management, training requirements, personnel, and equipment needs on local and state levels.
• Handles customer complaints in person, by telephone, and in writing; meets with clients in Worker’s absence.
• Attends or conducts staff, committee, administrative, regional, or other professional meetings to exchange information; attends training sessions to provide feedback for Workers and other staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager