Benefit Operations Specialist

The Home Depot

4d•$49,000 - $55,100

About The Position

The Benefits Operations Lead is responsible for the day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role ensures accurate execution of programs, timely resolution of associate issues, and effective coordination with internal partners and external vendors. This is a net‑new role created to support the growing complexity and scale of Home Depot Canada’s benefits portfolio and to provide dedicated operational ownership for benefits and disability administration.

Requirements

5+ years of experience in benefits administration, total rewards operations, or HR operations
Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
Experience managing operational issues and working with external vendors
Strong organizational and problem‑solving skills with attention to detail
Ability to manage multiple priorities in a fast‑paced environment
Strong customer‑service mindset when supporting associates and internal partners

Nice To Haves

Experience supporting disability administration or escalations
Experience in a large, multi‑location or retail organization
Familiarity with HRIS, benefits administration platforms, and payroll interfaces
Professional certifications such as CEBS, PCP, or CHRP considered an asset

Responsibilities

Provide operational support for Home Depot Canada’s benefits and retirement programs, including eligibility, enrollments, life events, and ongoing maintenance
Investigate and resolve associate benefit issues requiring detailed review or vendor follow‑up
Support annual enrollment, plan changes, and renewals from an execution and coordination perspective
Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Act as the primary operational escalation point for complex disability‑related issues (STD/LTD)
Coordinate with disability vendors to automate eligibility, and process issues
Support consistent application of disability processes across the organization
Identify recurring disability administration issues and escalate systemic concerns as needed
Serve as the operational contact for benefits‑related vendors, including group benefits, retirement, disability, EAP, virtual care, and discount program providers
Track, manage, and resolve operational issues such as eligibility errors, billing discrepancies, and service delays
Maintain logs of operational issues and support service‑level monitoring
Escalate high‑risk or unresolved issues to the Benefits Manager
Maintain clear documentation of benefits administration processes and operational procedures
Support audits, compliance activities, and internal controls related to benefits and retirement programs
Monitor trends in associate inquiries and operational issues to identify opportunities for improvement
Contribute to initiatives that improve operational efficiency and associate experience