Benefit Enrollment & Digital Equity Supervisor

Community Economic Defense Project • Denver, CO

2d • $73,000 • Hybrid

About The Position

CEDP’s Benefit Enrollment program assists eligible clients in accessing a broader range of public benefits, focused initially on federal disability income support, SNAP, and tax benefits. We are seeking a Supervisor of Benefit Enrollment and Digital Equity to help us manage and continuously improve our Benefit Enrollment and Digital Equity programs.

Requirements

• A minimum of three years of experience in assisting clients in applying for public benefit programs, with a specific focus on SSI, SSDI, and SNAP.
• Expertise in the application and enrollment processes for these programs, including the required documentation and eligibility criteria, preferred.
• Demonstrated history of building new programs from the ground up.
• Proven ability to test and learn from processes and develop new program procedures in a startup environment that requires rapid adaptation to change.
• Excellent people management skills, including the ability to train and supervise less experienced staff in the provision of assistance in public benefit applications and appeals.
• Demonstrated passion for social and racial justice, underpinning a commitment to fighting for the rights of vulnerable communities.
• A strong desire to prioritize client and community needs, placing their well-being at the center of your work.
• Strong organizational and technical abilities coupled with excellent interpersonal communication skills.
• A creative, self-driven attitude combined with a strong desire to work in a collaborative, fast-paced environment dedicated to social justice and equity.
• Eagerness to collaborate with local partners and engage in CEDP's community engagement strategies, actively working to integrate enrollment services into community resource networks for maximum client benefit.
• Willingness and ability to travel within the Denver Metro area and surrounding suburbs to serve clients effectively.
• Proven ability to excel in a hybrid work environment. Support team members at least 2 days in the Denver or Colorado Springs CEDP offices.
• Knowledge of MS Office suite and Google Suite is desired.
• Comfort with ambiguity in a fast-paced, all hands-on-deck environment.
• Ability to work collaboratively with people of diverse personal and professional backgrounds with a focus on social, racial justice, and equity.

Responsibilities

• Lead the first-of-its kind program in Colorado that integrates benefits enrollment and benefits appeals with a direct referral pipeline for clients at high-risk of eviction and displacement
• Develop the tools and systems needed to provide high-quality services to clients in the public benefits application and appeals processes
• Develop and implement equitable, client-centered processes for the EDPNA service fee model. (if applicable)
• Develop and enhance existing workflows for the successful deployment of digital equity devices and services as outlined in relevant grants.
• Review case-related documents developed by members of the Benefits Enrollment and Digital Equity team and provide relevant feedback and guidance
• Create relevant training and professional development materials for staff
• Maintain appropriate caseloads standards for each specialist.
• Maintain monthly performance assessments for each supported team member.
• Develop CEDP’s intake channels to ensure that we equitably and broadly reach Coloradans eligible for CEDP’s Benefit Enrollment program
• Help determine appropriate cases and strategies to effect long-term change
• Identify and manage referral and service partner relationships
• Coordinate across CEDP to ensure timely tracking and reporting based on grant requirements
• Collaborate with partners across the organization to serve clients efficiently and effectively.
• Track key grant metrics to ensure the successful fulfillment of requirements related to team activities.
• Performs other duties as assigned

Benefits

• competitive pay
• flexible time off
• benefits package (including medical, dental, vision)
• 401k
• competitive salary of $73,000, plus a $1,000 per year hybrid employee pay differential
• technology stipend of $720 per year
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed