Digital Equity Coordinator
About The Position
We are a comprehensive non-profit organization that serves older adults and people with disabilities in King County. Our mission is to partner with older adults to provide accessible and inclusive services so they can age their way. We are currently seeking a Digital Equity Coordinator to join the Ballard Senior Center in Seattle, WA. The Digital Equity Coordinator supports members and guests of the Senior Center with their technology needs. Support is provided to help people recover forgotten passwords, download apps for any device, fill out online forms, text a photo, manage icons on home screens, update Windows, connect a Bluetooth device, etc. Support is provided both one on one and in classes for small groups.
Requirements
- High School Diploma OR Equivalent.
- One year of user support experience.
Responsibilities
- Provide individual and/or small-group tech assistance to members, guests, and clients.
- Identify client’s technology goals. Discuss digital access and needs for access. Inform clients about free or affordable home internet service options.
- Coach individuals on the use of their devices and how to access both critical and enriching services.
- Resolve user-interface problems on client’s devices, through training, coaching, or by making modifications to software or firmware on a device.
- Respond to requests for technology assistance in a professional and timely manner.
- Maintain computer lab and electronic devices to ensure they are in proper working order.
- Gather, collate, and analyze data. Create and distribute reports.
- May recruit, screen, place, train and supervise volunteers.
Benefits
- Paid sick leave.
- Employer paid 401k plan.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
