Benefit & Eligibility Worker (Public Benefit Specialist) Bilingual English & Spanish Preferred
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. This position will receive a 2.5% Cost-of-Living Adjustment (COLA), which is not reflected in the salary listed in this posting. The increase will be effective February 1, 2026, and will be reflected in paychecks beginning March 1, 2026. Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.
Requirements
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
- Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience actively listening to clients and asking clarifying and open-ended questions to gather complete and relevant information.
- Experience applying critical thinking and sound judgment to make informed decisions using available data and resources.
- Experience using written and oral communication to share information clearly and effectively with diverse audiences.
- Experience organizing tasks and managing time effectively to meet established deadlines.
- Experience using technology tools to accurately input, retrieve, and manage client information.
Nice To Haves
- Preference will be given to candidates that are bilingual in Spanish and English.
Responsibilities
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Conduct interviews with applicants applying for benefits.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Be responsible for accurate and timely eligibility determinations across the state.
- Create a work environment where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
