Benefit Broker Account Manager

Gallagher•Tampa, FL

34d•$50,000 - $70,000

About The Position

Ballator Insurance Group, now part of Gallagher, is a national insurance organization that delivers specialized insurance solutions to niche industry groups. Within Ballator, First Florida Insurance Brokers (FFIB) operates as a retail insurance agency focused on serving public entities and nonprofit organizations. FFIB provides access to a wide range of premier programs tailored specifically for these sectors, supported by strong market relationships, specialized coverage options, and deep industry expertise. First Florida Insurance Brokers (FFIB) is positioned to offer clients even greater resources, expanded capabilities, and long‑term support. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. We are seeking a highly motivated and experienced Benefit Broker Account Manager to join our team. This role is responsible for managing and servicing a portfolio of large group clients, including both self-funded and fully insured accounts. The ideal candidate will act as a trusted advisor to clients, providing tailored insurance solutions, ensuring compliance, and delivering exceptional service to meet their unique day-to-day needs. This position requires a deep understanding of employee benefits, strong relationship management skills, organization, and the ability to navigate complex insurance programs.

Requirements

Bachelor’s degree in business, Insurance, or a related field (or equivalent experience).
Minimum of 5 years of experience in employee benefits, with a focus on large group accounts (self-funded and fully insured).
In-depth knowledge of benefit plan design, funding arrangements, and compliance requirements.
Strong understanding of stop-loss insurance, including policy structures, claims reporting, and carrier negotiations.
Analytical skills with the ability to interpret claims data, stop-loss reports, and financial performance.
Excellent communication and presentation skills, with the ability to explain complex concepts todiverse audiences.
Proven negotiation and problem-solving abilities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and benefit administration platforms.
Active Life and Health Insurance License (or ability to obtain within a specified timeframe).

Nice To Haves

Experience working with stop-loss insurance, pharmacy benefit managers (PBMs), and wellness programs.
Familiarity with HRIS and benefits technology platforms.
Professional designations such as CEBS, GBA, or PHR.
Client-focused mindset with a commitment to delivering exceptional service.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong attention to detail and organizational skills.
Collaborative team player with a proactive and solution-oriented approach.

Responsibilities

Client Relationship Management: Serve as the primary point of contact for a portfolio of large group clients, fostering strong, long-term relationships.
Understand clients' business objectives, employee demographics, and benefit needs toprovide customized solutions.
Conduct regular client meetings to review plan performance, address concerns, and discuss strategic recommendations.
Plan Design and Strategy: Collaborate with clients to design and implement comprehensive benefit programs, including self-funded and fully insured plans.
Analyze claims data, utilization trends, and financial performance to recommend planadjustments and cost-containment strategies.
Stay informed about industry trends, regulatory changes, and emerging benefit solutions to provide proactive advice.
Stop-Loss Reporting and Management: Oversee stop-loss insurance arrangements for self-funded clients, ensuring appropriate coverage levels and terms.
Monitor and analyze stop-loss claims activity, including tracking high-cost claimants and aggregate claims performance.
Provide detailed stop-loss reporting to clients, highlighting claims trends, reimbursement activity, and potential risks.
Collaborate with stop-loss carriers to resolve claims issues, negotiate renewals, and ensure timely reimbursements.
Advise clients on stop-loss policy options, including specific and aggregate coverage, attachment points, and contract terms.
Renewal and Marketing Process: Lead the annual renewal process, including negotiating with carriers and vendors to secure competitive rates and terms.
Prepare and present detailed renewal proposals, highlighting plan options, cost implications, and recommendations.
Manage the marketing of benefit programs to ensure clients receive the best value and coverage.
Compliance and Regulatory Support: Ensure clients' benefit programs comply with federal, state, and local regulations, including ACA, ERISA, HIPAA, and COBRA.
Provide guidance on compliance requirements and assist with necessary filings and documentation.
Vendor and Carrier Management: Build and maintain strong relationships with insurance carriers, third-party administrators (TPAs), stop-loss carriers, and other vendors.
Coordinate with vendors to resolve service issues, implement new programs, and ensure seamless plan administration.
Employee Communication and Education: Develop and deliver employee communication materials, including benefit guides, enrollment presentations, and FAQs.
Conduct open enrollment meetings and provide ongoing support to address employee questions and concerns.
Team Collaboration: Work closely with internal teams, including sales and underwriting, to deliver exceptional service to clients.
Mentor and support junior team members, sharing knowledge and expertise.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program