Benefit Advocate (Hybrid)

Patriot Growth Insurance Services and Partner Agencies • Denver, CO

10d • Hybrid

About The Position

To address benefit issues as brought up by employees, acting as the liaison with insurance carriers and providers, educating employees and helping with employee engagement campaigns. The Benefit Advocate is a key role and differentiates Intrepid from other benefit brokerage firms.

Requirements

• 1 year of employee benefits or HR experience
• College degree preferred
• Colorado life and health license required (can be obtained after hire)
• Proficient in Microsoft Office 365 and the ability to learn new systems and technology quickly
• Excellent problem-solving skills and persistency to achieve the end result resolution
• Strong organizational skills, including daily prioritizing and logical thinking
• Able to manage multiple projects simultaneously and successfully
• Service-oriented mindset - kind, empathetic and willing to work hard on another person's behalf
• Excellent communication skills timely, responsive and honest with the information to be shared
• Ability to work with others on a team
• Promotes cooperation and shared successes throughout the company
• Shares ideas for improvement

Responsibilities

• Works directly with employees and their family members to answer questions regarding benefits (ex: Rx benefit, covered procedures, plan provisions, plan limitations, plan selection)
• Acts as a liaison with insurance carriers and providers (hospitals, doctors, dentists, labs) to resolve claims issues and aid with the appeals process
• Assists with prior authorizations
• Helps with ID card requests
• Assists with network searches
• Documents all employee issues, follow-ups, and next steps, tasks and notes in agency CRM
• Reviews quarterly stewardship reports to detect any trend with employee issues
• Helps with employee engagement including creation of Dear Advocate communications
• Meets with the Benefit Consultant on a regular basis to discuss work in progress for their clients
• Assists Consultant in creating Federal compliance notices for clients
• Assists in creating and updating the Benefit Guides for clients
• Helps manage employee enrollments, terminations and changes with the carriers and vendors
• Attends training opportunities to increase industry knowledge

Benefits

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level