Benefit Advocate - LHB

Luminare Health

2d•$15 - $28•Remote

About The Position

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues

Requirements

Please note: While this role is based remotely, candidates must live in one of the following states to be considered: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI.
High School diploma or GED equivalent
Minimum one year of insurance and/or benefits customer service experience
Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
Ability to continuously display a positive attitude and follow directions
Possess excellent customer service skills including proper grammar, tonalities and clear dictation
Proficient in Microsoft Office Suite, data entry and electronic mail applications
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
Ability to sit and use the phone for long periods of time

Nice To Haves

Associates Degree
Bilingual in Spanish/English
EBS, PHR, SPHR or CBP certification

Responsibilities

managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients.
educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers.
assisting employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues