Benefactor Services Representative

University of Colorado•Aurora, CO

8h•Hybrid

About The Position

This Benefactor Services Representative position will develop and implement fundraising strategies and activities to carry forward the mission and vision of the University of Colorado Anschutz Medical Campus. This position will be part of the Philanthropic Growth program to educate, inspire and partner with patients, alumni and community members who give to CU Anschutz.

Requirements

Bachelor's degree from an accredited institution.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Attention to detail.
Demonstrated commitment and ability to advance diversity and inclusion.
Knowledge of general office procedures, protocol and professionalism; expert knowledge of Business English, spelling, punctuation and grammar.
Ability to manage multiple tasks simultaneously, adapt to changing priorities, manage time and meet deadlines.
Proven ability to work in a team environment, develop effective interpersonal relationships, provide superior customer service, and communicate verbally and in writing.
Proven data entry skills with ability to input information accurately; prepare and maintain detailed records, files, and reports on an ongoing basis.
Solid ability to coordinate technical presentations including hardware set up.
Solid ability to work with accuracy and attention to detail and solid knowledge of money handling and mathematics.
Personal computer proficiency required, especially as related to Microsoft Outlook, Word, Excel, PowerPoint, and Database applications.

Nice To Haves

One year of experience with fundraising, or customer service.
Professional experience working in non-profit, events and/or development/fundraising.
Professional experience calling donors or customers.
Experience with print or digital marketing production.
Experience using donor database software such as Advance, Salesforce or a similar software.

Responsibilities

Thanks supporters within 1 week of their gift through phone calls, personal emails and notecards.
Identifies supporters who want to learn more and could be potential prospects for major giving and planned gifts
Provides pro-active cultivation and stewardship to mid-level benefactors and Planned Giving society members via birthday cards, updates on breakthroughs and determine interest
Partners with Development Officers, Stewardship, Planned Giving, Prospect Research, and Patient Coordinated Services to learn and assist with the development cycle and moves management.
Manages and triages requests by patient and donors receiving mail and email communications.
Point of contact for tribute giving for friends and family who what to remember or honor their loved ones.
Creates and maintains crowdfunding pages for individuals and community groups who want to raise funds from their friends and family.
Documents all communication with patients and benefactors through contact reports
Develops and maintains a deep understanding of institutional priorities, academic programs and centers of excellence in order to translate these assets into compelling funding opportunities and align them with funders’ interests.
Compiles materials regarding research breakthroughs and exciting opportunities to be able to educate and inspire benefactors in their area of interest
Assists Office of Advancement in ensuring HIPAA compliance
Represents the University at events in order to support the University and cultivate donors.
Performs clerical and administrative tasks. Schedules meetings and appointments, and proactively maintains calendars to ensure efficient time management. Assists staff with calendar management, expense reimbursement, and data entry relative to contacts and activities as needed. Coordinates actions, questions, and decisions between manager and others.
Other duties as assigned.