Automotive "Bench" Service Advisor - Zionsville/ Northern Indianapolis

GreatWater 360 Auto Care•Zionsville, IN

just now

About The Position

The Bench Service Advisor will travel to shops in their assigned district to assist with staffing issues. When not assisting another shop, the Bench Service Advisor will report to their “home shop”. The Bench Service Advisor is assigned to the District…not any one shop. As a Service Advisor he/she creates a pleasant and memorable experience at every point of contact for the customer. Strives to build a lasting relationship with each customer based on trust. Develops a great working relationship with the Technicians that is founded on respect.

Requirements

High school diploma or GED is required
1 or more years Service Writer/Advisor experience or other experience that closely matches the Service Advisor responsibilities
Strong customer service skills
Sales Experience: Must have at least 1 year experience in any sales role or demonstrate an ability to sell.
Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
Computer Knowledge & Ability: Must possess a working knowledge of how to use a Microsoft Windows software.
Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form.
Math Skills: Must possess ability to count. Must know how to perform basic math functions (addition, subtraction, division, multiplication) using a calculator.
Mechanical knowledge a plus to intelligently discuss repairs with customers
Must be able to get into and out of various vehicles without assistance.
Must be able to drive a motor vehicle with passengers.
Must be able to lift and carry up to 50lbs without assistance.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) to travel to/from shops in assigned district
Ability to work flexible hours/days including evenings and if shops are open, weekends; additional time may be required depending on business needs.
Ability to stand for long periods, and lift up to 50 lbs.; frequent reaching, bending, twisting, pulling, and pushing.
Ability to view and operate a computer, keyboard, and mouse
Able to answer phones and greet customers

Nice To Haves

Mechanical knowledge a plus to intelligently discuss repairs with customers

Responsibilities

Travels to shops in assigned district to operate as a Service Advisor to help with staffing issues (i.e., understaffing, PTO, absences, etc.). If the DM does not assign the Bench Service Advisor to a shop to help with staffing concerns, the Service Advisor will report to their “home shop”.
The Bench Service Advisor may also be utilized to train newly hired Service Advisors.
Greets customers warmly and politely and is available at all times in the customer waiting area to answer questions and/or address concerns.
Answers incoming phone calls within 3 rings
Tracks all vehicles and performs data entry of vehicle and customer information
Tags vehicles upon arrival
Enters vehicle and customer information into the Protractor database/software
Takes responsibility for the workflow of vehicles by keeping current and clear notes on work orders and keeping track of the workflow stage each vehicle is in
Works with Technicians by assigning work orders based on the Technician’s availability and ability
Communicates clearly and effectively with Technicians, other Service Advisors, and the Service Manager on customer needs/expectations, prevalent work order information, and which tasks you are working on to avoid working on the same task.
Informs Service Manager when you are not able to be present in the customer waiting area so the waiting area can be staffed
Reviews the Technician’s recommendations of repairs/serviced needed on customer’s vehicle with the Technician
Ensures all maintenance is up to date on the customer’s vehicle
Builds the estimate and communicates with the customer for authorization of work to be done
Communicates the customer’s approval to the Technician
Receives ordered parts into the work order
Upon job completion, notifies the customer the vehicle is ready and arranges for payment and delivery of vehicle
Perform road tests of repaired vehicles (as needed)
Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
Any other task as assigned by Company or direct supervisor