Automotive Service Advisor

Walt Massey Chevrolet Franklinton • Franklinton, LA

7d

About The Position

Join the Best. Become a Service Advisor at Walt Massey. Are you passionate about customer service and the automotive industry? At Walt Massey , we are committed to delivering an extraordinary automotive experience to every customer, every time. We are looking for motivated, customer-focused professionals to join our team as a Service Advisor . When you join the Walt Massey family, you’re not just starting a job — you’re building a career. We provide comprehensive training, hands-on support, and ongoing professional development to ensure your long-term success.

Requirements

• Organized, friendly, and customer-focused personality
• Strong communication and interpersonal skills
• Proven ability to manage time and prioritize tasks effectively
• Previous automotive service advising experience preferred
• Demonstrated record of customer satisfaction and service sales success
• Professional appearance and demeanor
• Team-oriented and self-motivated
• Ability to work in a fast-paced environment
• Valid driver’s license with a clean driving record

Nice To Haves

• Previous automotive service advising experience preferred

Responsibilities

• Greet customers promptly and professionally in the Drive Lane
• Oversee service orders and ensure efficient flow of work from write-up to completion
• Serve as the primary point of contact for customers throughout the service process
• Clearly explain vehicle concerns, recommended services, warranties, and repairs
• Provide accurate cost estimates and timeframes for services and repairs
• Communicate effectively with technicians to ensure proper diagnosis and timely completion of work
• Maintain consistent communication with customers regarding repair status and additional service needs
• Ensure technician time is scheduled and sold efficiently
• Assist with warranty administration and documentation
• Maintain Customer Satisfaction/Customer Success Index scores at or above company standards
• Reinforce company policies and ensure compliance with applicable laws and manufacturer guidelines
• Build and maintain strong relationships with customers to encourage repeat and referral business

Benefits

• Health insurance
• Dental and vision insurance
• 401(k) plan
• Paid holidays
• Paid vacation
• Paid training and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed