Bellperson FT

Omni Hotels & Resorts•New Haven, CT

1d•Onsite

About The Position

Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus. Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!

Responsibilities

Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
Oversee the Guest Services Associates on a scheduled shift.
Maintain continuous liaison with management, Reservations, F&B and Housekeeping staff to guarantee that all guests are receiving quality services that exceed their expectations. To include seamless amenity and package delivery coordination
Be alert to potential problems and malfunctions of hospitality services and make on- the- spot corrections.
Participate with other members of management in developing plans to deliver special services to selected targeted markets.
Provide a "Welcome Call" to VIP guests as required by management.
Be involved in resolution of as many guests' complaints as possible.
Supervision of Bell Staff.
Promote the Select Guest program to guests that are currently not members.
Will assist in Front Office operations as needed. Able to oversee Front Desk Associates as needed.
Greet guests that are retrieving keys from ‘Express Check In’ board
Perform any other duties assigned by the Front Office Management.
Be pleasant, smile and greet all guests, using surnames and Power of Engagement .
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Ensure amenities are being delivered promptly and properly.
When needed retrieve incoming gift bags and follow proper gift bag SOP.
Assist with Front Desk duties as necessary based on business demands