Bellperson

EOS•Pompano Beach, FL

1d•Onsite

About The Position

The Bellperson works closely with the guest services team to manage guest check-ins, VIPs, and special needs. Key responsibilities include assisting guests with luggage, guiding them to the front desk and their rooms, and delivering additional items as needed. The role also involves conducting property walk-throughs to ensure public spaces are safe, clean, and secure. The Bellperson is expected to greet and interact with all guests in a professional, respectful, cheerful, and polite manner, ensuring their needs are met and directing them to appropriate locations. They must be informed of all on-property events and collaborate with valet and front desk agents to enhance the guest experience. Daily tasks include reviewing reports like in-house rooming lists, arrivals, and departures, and communicating with other departments regarding maintenance or housekeeping issues. The Bellperson also answers inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions. This position operates within a hospitality business that functions seven days a week, twenty-four hours a day, requiring a consistently hospitable service atmosphere. Colleagues may be required to perform other job-related duties assigned by their supervisor.

Responsibilities

Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs.
Offer guest assistance with luggage and bags.
Help guests to front desk and assist getting luggage to their assigned rooms.
Provide delivery of additional items and amenities to guest rooms as needed.
Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security.
Greet and welcome all guests in a professional and hospitable manner.
Interact with guests in a respectful, cheerful, and polite manner.
Engage to ensure we are meeting all guests’ needs.
Direct guests as they arrive to appropriate locations.
Be informed of all events taking place on property.
Work closely will valet and front desk agents to maximize guest experience.
Review administered reports daily, such as in-house rooming list, arrivals and departures.
Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Perform any other job-related duties assigned by their supervisor.