Bellperson

Marriott • Portland, OR

8h • Onsite

About The Position

The Bellperson, referred to as a Guest Arrival Expert, is responsible for creating memorable first and last impressions for guests. This involves delivering a wide range of services to guide guests through their arrival and departure experiences, ensuring they leave with a positive feeling. The role requires taking initiative to process operational needs, address guest requests, complete reports, and share local area highlights, making transactions feel like part of the overall guest experience. Success in this position also hinges on maintaining a safe workplace, adhering to company policies and procedures, upholding confidentiality, protecting company assets, ensuring quality standards, and presenting a professional appearance and communication style. As part of The Ritz-Carlton team, the role involves ensuring the “Gold Standards” are delivered graciously and thoughtfully every day, learning and exemplifying the Employee Promise, Credo, and Service Values.

Requirements

• High school diploma or G.E.D. equivalent

Nice To Haves

• No related work experience
• No supervisory experience
• No license or certification

Responsibilities

• Deliver a wide range of services that guide guests through their arrival and departure experiences
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe workplace
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Ensure the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as the Employee Promise, Credo and our Service Values

Benefits

• Dedicated to being an equal opportunity employer
• Welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of associates are valued and celebrated
• Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Opportunity to create experiences so exceptional that long after a guest stays with us, the experience stays with them
• Empowerment to be creative, thoughtful and compassionate
• Chance to be proud of the work you do and who you work with

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED