Bellperson

Sand & Sea•Santa Monica, CA

About The Position

The Bellperson is responsible for assisting guests with a variety of needs during their stay, such as helping guests with luggage and familiarizing them with their room, its features, and the eco-friendly nature of the Shore Hotel. This position must treat the guests in a friendly and courteous manner by continuing to deliver outstanding guest service.

Requirements

Honesty; has honest, direct, and factual communication and actions with internal and external customers.
Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
Diversity: Strong commitment to diversity and equality in a company culture.
Communication: Strong communication (verbal and written) and presentation skills.
Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.
At least 1 year of progressive experience in a Bellperson/Attendant role.
Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Any combination of education and experience equivalent to graduation from high school or any combination of education, training, or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Able to sit and work at a computer keyboard for extended periods of time.
Able to stoop, kneel, bend at the waist and reach on a daily basis.
Able to lift and move up to 50 pounds on a frequent basis.
Regular and on-time attendance is critical.
Hours occasionally exceed 40 hours per week if full time.
Ability to stand during shifts majority of the time.

Nice To Haves

Prior guest services experience in hotels is a plus.

Responsibilities

Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
Retrieve guest items from cars, buses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout the hotel to the designated room. Navigate the bell cart through public areas, guest room corridors, and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for the duration of the shift.
Read and match luggage tags, write claim tickets and detach the portion to give to guest.
Organize and store luggage as necessary in a designated area.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Directs guest flow through the hotel, giving assistance and directions to the restaurant and other guest/client facilities.
Delivers messages to meeting facilities and guest rooms upon request.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
Maintain communication with other hotel departments as it pertains to guest services.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Will assist in the delivery of inter-company mail within the hotel property.
Other miscellaneous tasks as assigned.